Refund policy

Ada's Brew Return & Refund Policy

At Ada's Brew, we take pride in delivering fresh, high-quality coffee. Your satisfaction is important to us, and we are committed to making things right if there is a problem with your order.

Returns

Because our coffee is a food product that is roasted and packaged specifically for each order, we do not accept returns or exchanges. For food safety reasons, please do not return coffee products.

Damaged, Incorrect, or Defective Orders

If your order arrives damaged, contains the wrong product, or has another quality issue, please contact us within 7 days of receiving your order.

Please include:

Your order number

A brief description of the issue

Photos of the product and packaging (if applicable)

Once we review your request, we will determine the appropriate resolution, which may include a replacement or a refund.

Shipping Issues

If your package is lost, damaged during shipping, or marked as delivered but you did not receive it, please contact us as soon as possible. We will work with you and the shipping carrier to determine the best solution.

Refunds

If a refund is approved, it will be issued to your original method of payment. Please allow several business days for your financial institution to process the refund after it has been issued.

Order Changes and Cancellations

Because our coffee is roasted and prepared shortly after an order is placed, we may not be able to cancel or modify an order once processing has begun. If you need to make a change, please contact us immediately, and we will do our best to assist you.

If you have any questions or concerns about your order, we're here to help.

Email: adasBrew@outlook.com]

Thank you for choosing Ada's Brew. We appreciate your support and look forward to serving you with every cup.